Refund policy

Refund Policy

At Ionix, your satisfaction is our priority. We offer a straightforward refund policy to ensure a hassle-free experience:

30-Day Refund Window

You have 30 days from the date of purchase to request a refund. Refund requests made after this period will not be eligible unless otherwise specified by applicable law.

Refund Eligibility

To be eligible for a refund, your item must be:

• Unused and in original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase
• Not marked as final sale or non-returnable

How to Request a Refund

To initiate a refund, please contact our support team at supportionix@gmail.com with your order number and reason for the refund request. We will review your request and provide instructions for returning your item. Once we receive and inspect your returned item, refunds will be processed within 5 to 7 business days.

Return Shipping

Refund customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Refund Exclusions

The following items are not eligible for refunds:

• Items marked as final sale
• Customized or personalized products
• Items showing signs of significant wear or damage
• Items purchased more than 30 days ago
• Items without original packaging

Refund Processing

Approved refunds will be credited to the original payment method. Please allow 5 to 7 business days for the refund to appear in your account, as processing times depend on your financial institution.

Questions?

If you have any questions about our refund policy, please reach out to supportionix@gmail.com, and we will respond within 24 to 48 hours.